This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
| BSBCMM301 | Process customer complaints |
|---|---|
| BSBCUE203 | Conduct customer engagement |
| BSBCUE304 | Provide sales solutions to customers |
| BSBCUS301 | Deliver and monitor a service to customers |
| BSBCUS403 | Implement customer service standards |
| BSBITU304 | Produce spreadsheets |
| BSBITU305 | Conduct online transactions |
| BSBITU306 | Design and produce business documents |
| BSBRKG303 | Retrieve information from records |
| BSBRKG304 | Maintain business records |
